The cost of natural gas can fluctuate from month to month based on many different factors. We understand that the price of natural gas can create a hardship for some of our customers. Below you will find information about what typically causes price fluctuations and how we are here to help.
What Causes Price Fluctuations?
Liberty purchases the gas we deliver to our customers on the open natural gas market.
The actual cost of natural gas is heavily regulated by the New York Public Service Commission and is not determined by Liberty, it is determined by the market conditions. The cost is then passed directly to customers; Liberty does not earn a profit from it.
When natural gas prices fluctuate, it’s usually the result of supply versus demand at a specific geographic location. If natural gas supply is low, or if consumption is high, the cost per therm of natural gas will rise. Likewise, when supply is high or demand is low, the price per therm will fall.
Is There Anything Customers Can Do to Reduce Their Bills?
YES! Energy Efficiency can play a role in keeping heating bills manageable this winter. Liberty has energy savings tips to help customers reduce their energy usage without investing any money. You can view those energy saving tips here.
Does Liberty Offer Financial Assistance?
Yes. We offer payment arrangements to help those customers with a past due balance.
The State of New York also has resources to help customers facing financial difficulties, such as the Home Energy Assistance Program. Click here for more information about these programs.
For customers looking to avoid high and low fluctuations in their monthly bills, payment plans are available to spread the cost of your natural gas more evenly through-out the year. For more information about Budget Billing, click here.