If You Smell Gas Please Follow These Steps:
If you suspect a leak inside your home or business:
- Get out immediately and go to a safe location at least 300 feet away.
- DO NOT use electrical switches, telephones, appliances, garage door openers, etc. This can cause sparks.
- DO NOT use lighters or matches and do not smoke.
- DO NOT open doors or windows in an attempt to ventilate.
- Instruct others to leave and evacuate the premises immediately. Close the door behind you.
- DO NOT turn off your gas meter. This valve should only be operated by a qualified technician.
- When you arrive at a safe location, call Liberty Utilities immediately at 1-800-673-3301 or call 911. If you are hearing impaired dial 711, don’t send an email.
- Be sure to tell us the exact street location and cross streets.
If you suspect a leak outside your home or business:
- Take note of the location where you smell gas and report it to Liberty Utilities at 1-800-673-3301 or call 911. If you are hearing impaired dial 711, don’t send an email.
- Be sure to tell us the exact street location and cross streets.
- Keep clear of the area.
- Do not start any motors or motor vehicles near the area of the gas odor.
- Do not use lighters or matches and do not smoke.
We’re here 365 days a year to serve you. We’ll be there as soon as possible to make sure that the situation is safe. Click the image below to watch a video about what to do if you suspect a gas leak:
We recommend installing Methane\Explosive Gas Detectors (UL2034 & UL1484) that you may find at your local hardware stores:
- Mount high near ceiling for methane detectors as Methane is lighter than air
- Following manufacturer recommendations on placement of detectors
- Ensure devices equipped with battery backup in case of power failure
- An alarm is not meant to be a substitute for proper and regular maintenance for gas related appliances
Pipeline Safety Translations
Click here to view translated copies of the Pipeline Safety brochures sent to customers on an annual basis. The languages shown include English, Arabic, Chinese, French, Italian, Portuguese, Russian, Spanish, Thai and Vietnamese.
Scratch and Sniff Translations
Click here to view translated copies of the Scratch and Sniff brochures sent to customers on an annual basis. The languages shown include English, Arabic, Chinese, French, Italian, Portuguese, Russian, Spanish, Thai and Vietnamese.