If you call Liberty Utilities at 1-800-454-2201 or visit us at 33 Stearns St., Massena and we are unable to help you, you have the right to contact the NYS Department of Public Service (DPS) for assistance.
Consumer complaints can be directed to the NYS Department of Public Service (DPS) by contacting them online at www.dps.ny.gov/complaints, or by calling their toll free HELPLINE : (800) 342-3377 8:30 a.m. to 4:00 p.m. on business days. You may also write to: Consumer Services Division, Department of Public Service, Three Empire State Plaza, Albany, NY 12223-1350.
Emergency HOTLINE: If your service has been or is about to be shut off, you can also call the DPS toll-free HOTLINE at (800) 342-3355 for help. It is staffed from 7:30 a.m. to 7:30 p.m. on business days.